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UTS Carrier quality heritage origin can be traced back to November 1990 when the company embarked on its first quality drive, Project XL, by identifying ways to improve its systems and processes in the quest to be ‘the best’ in its field. Since then we have been on the road to continuous improvement and over the years have nurtured and developed a deep-rooted culture within us, that is committed to Quality and Customer Satisfaction.


		To be the preferred Organization in the Air-Conditioning and Refrigeration business by providing the highest quality service and the most innovative solutions to our customers through professional and motivated employees working together as one company, one team. We believe in setting the highest standards in the industry through our continuous commitment to business ethics protecting the Environment and the Safety of our Employees.

A look at the landmarks on the road to our present quality culture starting with Project XL:

	1990 Nov - Started Project XL.
	1991 - Conducted extensive workshops / training for senior executives / staff so as to build and develop an understanding on the concept of quality & customer satisfaction.
	1992- Full time Quality Manager appointed.
	1992 - Started developing the Total Quality management system in line with the ‘Willis Carrier Award’ programme.
	1992-1994 - Launched several ‘Workplace Improvement Projects’ and ‘Cross functional Projects’.
	1994 - Applied for Dubai Quality Award and came second in our category.
	1996 June - Certified to ISO 9002:1994 by Det Norske Veritas. Was the 1^st company of its kind in the Middle East to achieve this landmark.
	1996 - Started 9 improvement projects within the company to further enhance the Total Quality Management System in place.
	1997 Nov - Won the ‘Willis Carrier Award’ and in doing so became the 1^st Carrier company to win the award on it’s first application.
	1998 - Carrier President's award for Employees satisfaction.
	1999 June - Re-certified to ISO 9002:1994 international standard after completing the 3-year initial certification period.
	1999 carrier presidents award for EH&S
	1999 Oct - Started the process of adopting our quality system to the changes coming to the ISO 9002 standard in year 2000.
	2000 - Applied for the ISO-1400 Certification for Environmental Health and Safety.